CUSTOMER AND SERVICE PORTAL
Our products have always used digital data. This is stored in a digital twin for each individual product. This could be design data, measurement data from production, the operating manual or operational data.
For smart products, Güdel provides this digital twin on the myGüdel customer and service portal.
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myGüdel applications
Smart Product Apps
Live information about smart products’ operating status, access to the operating manual or quality documents and certificates.
Product Information
Specific CAD models can be configured and generated. Design tools help to find the ideal Güdel product and to document the design.
Communication
The correct spare parts for a smart product can be ordered at the click of a button. Remote access to the smart product by our specialists in the event of a fault.
SMART PRODUCT DASHBOARD
Every smart product has a globally unique identity (the Güdel ID) and its own web page (the smart product dashboard). With the appropriate permissions and depending on the product type, you gain access to current information about the smart product.
